Customer service is our highest priority, and we want you to be happy with your purchase. If you are not completely satisfied with a product you have purchased from us, most products can be returned within 15 days of receipt. We will be glad to exchange, credit or refund the cost of the item. Freight and handling charges cannot be reimbursed, so please be aware that if you are returning a product offered with “Free Shipping,” the actual shipping costs will be deducted from the refund. Additionally, most manufacturers charge a minimum 20% re-stocking fee, which will also be deducted from the refund amount.
Please note that some products cannot be returned or exchanged, such as made-to-order/custom products, close-out/overstock items, and products with health/sanitary considerations (such as some mattresses and pillows). Some manufacturers have a no-return policy. If an item is non-returnable, this information will be noted on the product page. Unfortunately, we cannot take returns of products that are not in their original packaging, or have been assembled or modified.
Please see our returns policy for more specific information on returns, and information on how to obtain a return.
Most lightweight shipments are sent by FedEx or UPS and delivered to an easily accessible area around your home/office. A heavy or oversized shipment requires the use of a Common Carrier and is typically curbside delivery only. Common carrier drivers travel alone and may ask for your assistance in unloading the items from the rear of the truck to help prevent any damage to the merchandise. A signature is required to establish proof of delivery, please be sure to count all boxes to verify that you have received your entire order prior to signing. Additional delivery fees such as Ferry Fees/Gated Community Fees that are required to access your address will be billed to the consumer when incurred.
Deliveries by freight companies (Non-UPS/Fedex Ground) follow the policies as set forth by the Freight Company:
Severe carton damage and/or product damage - Refuse damaged carton(s) Minor carton damage, unsure of product condition - Refuse damaged carton(s) or note delivery ticket Good carton condition - sign for cartons in good condition on delivery ticket
Require a person to be present to sign for the delivery at the time the furniture is delivered.
The delivery service is by "Curbside Delivery Service" which means that the truck driver will leave the carton at the curbside and is not required to assist with removing the package from the truck or assist with unpacking, set-up or clean up. If the package is heavy you may need to provide and use a dolly or seek others to assist you. If inside home or business delivery or a lift gate is needed contact Customer Service, (877) 471-7902, as additional charges will apply.
If you live in a Rural/Remote area, your delivery may be delayed, as carriers may only delivery to that area once or twice a month.
For residential deliveries the freight company will schedule a time for delivery with you. Freight companies do not schedule appointments with businesses.
Additional delivery fees such as Ferry Fees/Gated Community Fees that are required to access your address will be billed to the consumer when incurred.
Typical freight delivery hours are Mon-Fri 8am-5pm, except holidays.
Questions? Call our customer service at (877) 471-7902 (toll-free).
Signing Deliveries as Complete:
A signature is required to establish proof of delivery, please be sure to count all boxes to verify that you have received your entire order prior to signing. If there are missing cartons and bill of lading is not signed short, replacements cost will be the responsibility of the customers.
Bush Room of Choice Furniture Delivery Process:
With Bush Room of Choice Furniture Delivery™, your entire shipment is delivered to the room or location of your choice, by Home Direct USA.
Your delivery will be scheduled over the phone for someone during normal business hours.
A two person team will arrive at your location during your designated four hour window.
The team will unload your furniture, carry it up as many as two flights of stairs, and bring it to your room of choice.
Once the furniture is delivered, the driver will ask you to inspect, note any problems, and sign for the delivery. We want to make sure that you are completely satisfied.
Our White Glove Delivery Service is provided by transportation companies who specialize in shipping furniture. When this service is provided or selected, it means the
furniture will be delivered into your home, into the first dry area of your home. This would be your garage or just over the threshold of your home. (Carriers Choice)
For apartments that do not have a vestibule, your delivery would be taken up two flights of stairs. We understand that it is very important that you receive your new furniture
in perfect damage-free condition, that's why we pay extra to have your furniture delivered by White Glove service.
Our White Glove Delivery is the best furniture delivery service in the country. Why is our White Glove Delivery Service better?
Our White Glove Service only moves new furniture, unlike other delivery companies that move many different types of large items.
Our drivers are specifically trained how to handle furniture.
Additional delivery fees such as Ferry Fees/Gated Community Fees that are required to access your address will be billed to the consumer when incurred.
Your White Glove Delivery can be upgraded to the room of your choice or to include simple assembly or additional stair carries.
Please contact customer service at CustomerSupport@kidfurn.com for pricing
There are no tiered levels of service with our White Glove Service. All furniture deliveries receive the highest level of service available with delivery into you home and your room of choice.
If you live outside the state of Kansas, Kansas sales tax does not apply to anything you purchase from us. Some states may bill you directly for “Use Tax”, which is similar to Sales Tax. Use tax affects items purchased outside the state you live in which are shipped within the state for your use, that you did not pay Sales Tax on. You are responsible for all Use or Sales taxes billed by your State (other than Kansas Sales Tax).
We are securely setup to accept Visa, Mastercard, American Express, and Discover. Money orders or Cashier′s checks can be mailed to:
kidfurn.com
8405 E. Kellogg
Wichita, KS 67207
Personal Checks will be accepted, however, products will not be shipped until the check clears your bank.
When will my credit card be charged?
We have a pre-pay policy to protect ourselves from fraudulent orders. Your credit card will be charged 24 to 72 hours after you submit your order.
General Return Policy:
At kidfurn.com, we want you to be extremely happy with your furniture purchase. Therefore, you may rest assured that you can return most products within 15 days of receipt under the following conditions:
All returned products must be in original condition and packaging; otherwise, additional charges may be applied. Unfortunately, we cannot take returns of products that have been assembled or modified.
Bush Industries will not accept any returns if the packaging has been opened in any way. If you would like to return the product please make sure to not open the package or your return request will be denied.
Prior return authorization is required by calling (877) 471-7902 (Toll-Free), or emailing CustomerSupport@kidfurn.com. Failure to obtain return authorization will result in your return be refused and shipped back to you at your cost.
The initial freight charges plus a minimum of a 20% restocking fee will be deducted from the account credit given. Return freight and shipping insurance is the responsibility of the customer. If at any time kidfurn.com, its subsidiaries, or the manufacturer is billed for return freight, that amount will be deducted from your final refund or charged back to you if refund has already been issued.
Some of our products are offered with free shipping, so please be aware that if you return one of these products the actual shipping costs will be deducted from your return refund.
For undeliverable or refused shipments, the customer will be responsible for the initial freight (including actual shipping costs in a “free shipping offer”), and any and all return charges for freight, plus a minimum of a 20% restocking fee.
The customer is responsible for the cost of insuring the return freight. Please note that items sold as “No Returns” cannot be returned.
Do NOT alter your item/s in anyway without prior authorization in writing from kidfurn.com. Once items are altered the item/s can not be returned or exchanged, nor can parts be ordered to correct the damage and freight claims can not be filed if item/s are damaged in transit. Once items are altered it voids all product warranties. **Altering a product would be defined as making any changes to the product that is not instructed in the products assembly directions or repairing damage of product such as, but not limited to: wood fillers, markers to cover starches, locking devices added to units, etc.
General Damage Policy:
We only carry well packaged products; however shipping damages are always possible. If your item appears to be damaged, please follow the instructions below:
Severe carton damage and/or product damage - Refuse damaged carton(s)
Minor carton damage, unsure of product condition - Refuse damaged carton(s) or note delivery ticket
Good carton condition - sign for cartons in good condition on delivery ticket
It is important that you contact us within 48 hours of delivery, as freight claims need to be filed within that time frame. Notification of damage after 48 hours of delivery may cause you to be subject to further fees for replacement. You can login in or create an account in your "My Account" area to create a damage claim.
If your package appears even slightly damaged, write "Package Damaged" when you sign for delivery. This will allow us to prove damage to the shipping company. Failure to write this on the delivery ticket may affect your ability to receive a return or replacement.
If your package is significantly damaged, you should refuse receipt of the damaged item only, please accept all products that are not damaged and contact Customer Service with the item you refused and a replacement will be ordered. If you have already accepted and signed for a package that has "concealed damage" or there are parts missing, contact us right away and we will ship you the replacement parts free of charge. If there are multiple parts damage, we may, at our option have the carrier pick up the package and we will send you a replacement. DO NOT dispose of any damaged items until authorization is given to you in writing. All returned products should be in the original packaging and unassembled. kidfurn.com reserves the right to require photographs and/or proof of any damaged product.
To request replacement parts please contact kidfurn.com at CustomerSupport@kidfurn.com or call (877) 471-7902. kidfurn.com reserves the right to provide replacement parts or replacement items for any damaged part or piece of furniture to fulfill the customers original order. Excluding products by Bush Industries, Inc., when damaged orders are canceled they will be subject to the guidelines of the return & cancellation policy and be assessed a minimum of a 20% restocking fee plus shipping fees both ways.
Bush Industries, Inc. does not allow damaged orders to be returned but only allows replacement parts to be sent to remedy the damage unless more than 50% of the product is damaged, then Bush Industries, Inc. will reship an entirely new unit at no charge
Orders canceled prior to shipment will incur a 5% cancellation fee. Orders that are canceled after shipment has occurred will be subject to the rules of the return policy. The return, damage and cancellation policies above are General Policies for all products. Individual products may have unique rules and regulations and will be listed below under the Individual Product Policy. In the event there is a conflict between the terms and conditions of the General Policy and Individual Product Policy, the Individual Product Policy shall control.
HON Furniture: Once manufacture has began production of your order, orders can not modified, canceled, or returned if order has shipped. Production normally begins 24 to 48 hours after receipt of order, but may occur sooner. If order is refused after shipment occurs, customer will incur a 70% restocking fee. No exception will be made.
Important Delivery Information:
Due to the size and weight of certain products, it may be delivered by a freight company, which delivers products differently than UPS. Delivery by the freight company may be “curbside” service, which means that the shipping company will only be responsible for removing the item(s) from the back of the truck. The customer may need to provide assistance or a dolly for the truck driver in unloading the package(s), so please have plenty of help that is capable of heavy lifting. Additional delivery fees such as Ferry Fees/Gated Community Fees that are required to access your address will be billed to the consumer when incurred. Should you need to use additional shipping company services, such as lift gate or inside delivery, you will be responsible for all additional charges incurred. For a quote on additional services or information about how your particular items will be shipped please contact customer service at (877) 471-7902. If your order is being delivered by a freight delivery company, a delivery time will be set up with you by the freight company 1-2 day′s prior to delivery (for home deliveries). Typical freight delivery hours are Monday through Friday 8am to 5pm, except holidays. Freight companies do not schedule deliveries to businesses. You or your representative is required to be present to sign for freight deliveries.
In Case of Damage Incurred During Shipping:
At the time of delivery please inspect your package(s). If there is any indication of damage, sign for the package as “damaged” and accept delivery. If there is severe damage to the box or product please refuse the shipment, sign as “refused due to damage”, do not accept delivery and call customer service at (877) 471-7902 for assistance in getting a replacement product.
Important: If your product is shipped in multiple cartons and only one of the cartons is damaged, accept the undamaged carton(s). We can generally ship the replacement carton to you in about a week.
Backorder & Discontinued Policy:
We receive intermittent backorder and discontinued reports from most, but not all of our manufacturers, and there is a small possibility that some items listed on our site may have been back ordered or discontinued by the manufacturer before we are informed of their status. When we are notified bye the manufacturer that a product is on backorder, becomes on backorder, or is discontinued by the manufacturer after the order has been placed, you will be sent an email with the current backorder or discontinued status of your order and you will have the option cancel or receive the item(s) at the time of the estimated new delivery date. If you have ordered an item that was marked “backordered item” at the time of your order cancellation is subject to a 5% cancellation fee.
The estimated “availability” date, if shown, is not a firm commitment by us to ship your product on or before that date. The date may change according to the manufacturer&priem;s ability to fulfill the order. All orders, including backorders must be paid for at the time of ordering. Paid orders have first priority of being shipped out once the backordered item is back in stock. For orders placed with multiple pieces, all items from the same manufacturer as the backordered item will be held until everything is available for shipment. Items not from the same manufacturer as the backordered item will ship as originally expected. You can request that the available items be shipped out now and the backordered item when it becomes available however, there will be additional shipping charges.
If your product is found to be discontinued you will have the choice of a full refund of the discontinued item cost plus any shipping fees or taxes that were originally charged or you may choose another similar item (any increase in price will be charged, any decrease in price will be refunded).
Manufacturers Restocking Fee:
A minimum 20% restocking fee is imposed by the manufacturer, or their authorized distributor on merchandise returned. Return of merchandise will not be accepted without prior written consent and shipping instructions. Unauthorized returns will be returned to the customer freight collect. Closeout, discontinued, and surplus merchandise may not be returned. Shipping instructions will be provided, if authorized by the manufacturer or their representative.
Don′t Pay An Extra Penny For Shipping! That′s right; we offer hundreds of products with free shipping. Free Shipping is offered only in the 48 contiguous US states. We promise you won′t be surprised with any hidden charges. The fees you see for products offered with free shipping is exactly what you′ll pay, unless you live in Kansas where sales tax applies. Please be aware that if you return an item marked as Free Shipping, the actual shipping costs will be deducted from your return refund. Not all products qualify for free shipping. Products that do qualify are clearly marked “free shipping”. If you order a product without free shipping, the correct shipping fee will be calculated in the shopping cart when you enter your zip code. Read our complete site policies.
We respect your privacy. This is why we have taken the time to disclose our information collection practices and our privacy policy. Please take the time to review this document.
We collect information for the following purpose(s):
Completing or supporting an activity
Tailoring the website for its visitors
Who has access to the information we collect?
Ourselves
Delivery services possibly not sharing our privacy policy
The website does not collect data that can identify its visitors; however we reserve the right to exhibit the names of companies or organizations that purchase from any division of iFurn Stores or its parent Norris E-Commerce Management, Inc. on a partial client list.
If you believe that our website has collected incorrect information or if you would like to dispute any information, please contact us using the address at the top of this page.
Errors & Omissions Statement:
All product descriptions are correct to the best of our knowledge, although every effort has been made to make sure all product description information is correct, errors may occur; we reserve the right to refuse to honor any wrong information that is posted.
About Our Pricing:
All prices listed are correct to the best of our knowledge, although every effort has been made, we reserve the right to alter these prices without notice. We reserve the right to refuse to honor any incorrect posted on-line prices.
Colors May Vary:
The colors of the finishes, fabrics and products displayed in images on websites vary depending upon your particular monitor and or color balance settings. We attempt to provide an accurate color display of the Fabric swatches, color renderings and imaging of finishes on this website however, it is impossible to recreate them exactly. If you want to ensure that a product, finish or fabric color matches your needs please request a sample by calling (877) 471-7902. Return requests due to color differences from the images on our website and the actual color will fall under our normal return policy and may be subject to restocking and S/H fees.
All discounts requiring a coupon code for redemption are not valid with any other offer including but not limited to other coupon codes or quantity/volume discounts. Customers are strictly limited to one coupon discount per order. Coupons can be entered at Checkout or provided orally to Customer Support.
